Refund Policy

1. ALL SALES ARE FINAL

1.1 All donations, purchases, and digital goods provided by [WarCitadel WoW] are considered final sale.
No refunds, returns, reversals, or exchanges will be issued under any circumstances.

1.2 This policy applies to all contribution types, including but not limited to:

  • Donation Points (DP)

  • Vote Points (VP)

  • Digital items, mounts, titles, or cosmetic rewards

  • Character services (rename, race change, faction change, transfers)

  • VIP memberships or premium access

  • Any other virtual goods or perks


2. NO GUARANTEE OF VALUE OR CONTINUITY

2.1 All digital goods are non-tangible and non-monetary.
They have no real-world cash value and cannot be exchanged for money.

2.2 We do not guarantee the permanence, functionality, or continued availability of any digital goods.
These may be changed, modified, or removed at our discretion for balancing, updates, or technical reasons.


3. ACCOUNT ACTIONS DO NOT QUALIFY FOR REFUND

3.1 Refunds will not be provided for accounts that are:

  • Banned

  • Suspended

  • Muted

  • Restricted due to rule violations

3.2 Users are responsible for following all server rules.
Disciplinary actions do not entitle a user to any refund.


4. CHARGEBACKS & DISPUTES

4.1 Any chargeback, dispute, or unauthorized reversal filed against us will result in the following actions:

  • Immediate account suspension

  • Removal of all digital goods received

  • Permanent ban if the dispute is not resolved

4.2 Users who intentionally file false or fraudulent chargebacks may be reported to the payment processor for abuse.


5. TECHNICAL ISSUES

5.1 Server downtime, maintenance, bugs, or gameplay issues do not qualify for refunds or compensation.

5.2 We provide digital goods on an “as-is” and “as available” basis.


6. DONATION PURPOSE

6.1 Donations are contributions made voluntarily to support the hosting, development, and maintenance of [WarCitadel WoW].

6.2 Since donations are not payments for goods or services, they are not refundable.


7. ACCEPTANCE OF THIS POLICY

By making any donation or purchase on [WarCitadel WoW], you confirm that you:

  • Have read and understood this Refund Policy

  • Agree to the no refund, final sale terms

  • Are fully responsible for your purchases

  • Waive any right to dispute or chargeback these transactions